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Understanding the Status of Your Order

The status of your order is available in Your Order History almost immediately after you place an order and is automatically updated each time your order moves a step further in the process.

How is order status different from tracking information?

The status of your order is supplied by www.uniquehomestore.com, and represents what is happening with your order between the time you place it and the time it ships from our facility. Once your order leaves our facility, it is handled by a carrier (such as Fed Ex, USPS or UPS) that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our web site when it becomes available or it is EMAIL-ed to you when your order has been completely processed.

 

Standard Status Messages
Backordered One or more items in your order are currently unavailable for shipment. You will be notified via e-mail when the item(s) become available and ship from our warehouse.
 
Cancelled Our order processing department has cancelled your order. Please call 508-394-4464 if you have questions about this status.
 
New Your order has been submitted and the information you entered during checkout is being processed.
 
Processing Your order has been received and is in the process or being shipped.
 
Returned If you returned an item to our warehouse, this status lets you know that we have received the item.
 
Shipped The items have shipped from our warehouse and are on their way to the shipping destination indicated by you during checkout.


Additional Status Messages
Please Call If you receive this status message it does not mean your order has been cancelled. Potentially due to missing or invalid order or payment information, your order is suspended awaiting verification from you. If you receive this status message, please call the phone number you see immediately for assistance. (508) 394-4464